Frequently Asked Questions
How do I know when it's time?
There is rarely a single moment that makes the decision clear, and many families struggle with this question. Often, it’s not about one bad day, but a quiet accumulation of changes; less comfort, less joy, more effort for your pet to simply be themselves. You know your companion better than anyone, and if you’re finding yourself asking this question, it usually comes from a place of love and concern. We’re always happy to talk things through with you, gently and without pressure, to help you find a path that feels right for you and your pet.
Can my other pets be present?
In most cases, yes. Many families choose to have other pets nearby, and for some animals it can be a gentle, natural part of the goodbye. Every home and every situation is different, though, and your pet’s comfort and safety will always come first. If there are concerns around anxiety, aggression, or stress, we may suggest giving other pets some space during part of the visit. We’ll talk this through with you beforehand and guide you kindly, so everything feels calm, safe, and unhurried.
How do I cope afterwards?
There is no right or wrong way to grieve, and no set timeline for when things should feel easier. Some people feel a deep quiet, others feel overwhelmed, and many feel a mixture of both. Be kind to yourself, allow space for your feelings, and reach out to those who understand what your pet meant to you. If you need support beyond family or friends, we can help point you towards resources that specialise in pet loss. You don’t have to carry this alone.
How far can you travel?
We are based in Carlisle, Cumbria, and care for families both locally and further afield. In many cases, we’re able to travel across the UK to support you in your own home. Because each journey is different, longer distances can sometimes affect the overall arrangements. If you’re unsure whether we can reach you, please don’t hesitate to get in touch, we’re always happy to talk things through and let you know what’s possible. More detail can also be found on our
About Our Services.
I know it's time, but I can't bring myself to make the decision. What should I do?
Feeling torn is incredibly common, even when your heart knows what your pet needs. Love, fear, guilt, and grief often exist together in these moments, and that can make any decision feel overwhelming. You don’t have to force yourself to be certain or brave. Taking time to talk things through can help. Sometimes sharing your thoughts out loud, with someone who understands and won’t judge, brings a little clarity or peace. Whatever you decide, it’s clear your hesitation comes from deep care and love for your pet, and that matters.
Is there a size or weight restriction?
In most cases, there are no limits or restrictions based on size or weight. Every pet is different, and our focus is always on providing gentle, respectful care, regardless of their size. Occasionally, practical considerations can slightly affect the overall arrangements, but this is something we’ll always talk through with you openly and kindly, so there are no surprises.
Is home the best place to do this?
In our own experience, many families find that being at home offers a quieter, more comforting way to say goodbye. Familiar sights, scents, and routines can help reduce stress for both you and your pet, without the added worry of travel or unfamiliar surroundings. At home, your pet can rest where they always have, by the fire, in their bed, or on a favourite chair; surrounded by the people who love them most.
How do I know if my pet
is suffering?
Suffering does not always look the same, and it is not always obvious. For many pets, it shows itself through small, gradual changes such as less interest in things they once enjoyed, difficulty moving or resting comfortably, changes in appetite, or simply seeming more tired or withdrawn. You know your pet better than anyone, and noticing these changes often comes from a place of deep care. If you are unsure, talking things through can help bring clarity. We are always happy to listen and help you think about what your pet may be experiencing, gently and without pressure.
What happens during euthanasia?
We use a calm, gradual approach that is designed to keep your pet comfortable at every stage. The process begins with a sedative, which helps your pet feel relaxed and sleepy while you spend quiet time together. Once they are settled, a second injection is given, allowing them to fall into a deep, peaceful sleep and become completely unaware. Only when your pet is fully asleep do we administer the final medication, which allows them to pass gently and without pain. Many families tell us it feels very peaceful, much like watching their pet drift into a deeper sleep.
Will they feel any pain?
Your pet’s comfort is our priority throughout. There is a small needle used at the very beginning to give the sedative, similar to a routine injection. Most pets react very little, and many do not notice it at all. The sedative then helps them feel calm and sleepy. Once they are fully asleep under anaesthetic, they are not aware of what is happening, and the final medication is given only at that point. This means your pet does not experience pain or distress as they pass.
I don't know if I can be there when it happens. Do I have to watch?
No. There is no right or wrong way to say goodbye. Some people choose to stay with their pet throughout, while others find it too difficult, and both choices are completely understandable. If you prefer not to be present, please be reassured that our vet will treat your pet with the utmost care, respect, and gentleness. You are always welcome to spend time together beforehand, and if you wish, you can come back to say your goodbyes afterwards.
If you are worried about becoming visibly upset, please know that this is entirely normal. Most people do. We would feel exactly the same with our own pets. There is no expectation to be composed or brave. We will support you, and we will care for your pet as if they were our own.
Can I change my mind?
Yes. It is completely natural to feel unsure, and some families do change their minds as emotions shift. We will always listen and talk things through with kindness.
Because of the preparation involved, appointments cancelled within 24 hours of the scheduled time are not refundable. Cancellations made within seven days of the appointment may be eligible for a partial refund of up to 50 percent, excluding the final 24 hours. Outside of these timeframes, we consider each situation individually and will always try to be fair where we can.
If you are feeling uncertain, we encourage you to speak with us as soon as possible. Our priority is to support you and ensure decisions are made with care, not pressure.
