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Chimera Veterinary Services Ltd

Privacy Policy

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Last updated: 17/02/2026

 

Pawfect Passings (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us.

 

This policy complies with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.

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1. Who We Are

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Pawfect Passings is operated by Chimera Veterinary Services Ltd, trading as Pawfect Passings.

 

Registered address:

Flat 10, Higginson Mill, Denton Mill Close, Carlisle, Cumbria, CA2 5NZ

 

Email: info@pawfectpassings.co.uk

 

We are the data controller responsible for your personal information.

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2. What Personal Data We Collect

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We may collect:

 

Information you provide directly

 

  • Your name

  • Email address

  • Telephone number

  • Address or location (to calculate travel)

  • Details about your pet

  • Information you include in enquiries or messages

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Automatically collected information

 

When you visit our website, we may collect:

 

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

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3. How We Use Your Information

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We use your personal data to:

 

  • Respond to enquiries

  • Arrange appointments

  • Provide our veterinary services

  • Calculate travel and pricing

  • Communicate with you about your booking

  • Meet legal or regulatory obligations

  • Improve our website and services

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We do not sell your data.

 

 

4. Lawful Basis for Processing

 

Under UK GDPR, we process your data on the following bases:

 

  • Contract – to provide requested services

  • Legitimate interests – to respond to enquiries and operate our business

  • Legal obligation – veterinary, accounting, or regulatory requirements

  • Consent – where you explicitly provide it (e.g. contact forms)

 

5. Sharing Your Data

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We only share your data where necessary, including with:

 

  • Pet cremation providers (if you request cremation services)

  • IT and website hosting providers

  • Accounting or professional advisors

  • Regulatory authorities if legally required

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All third parties are required to handle your data securely and lawfully.

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6. How Long We Keep Your Data

 

We keep personal data only as long as necessary:

 

  • Enquiry data: up to 12 months if no service is provided

  • Client records: typically 7 years (veterinary and accounting obligations)

  • Website analytics: anonymised or retained per provider settings

 

7. How We Protect Your Data

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We use appropriate technical and organisational measures to protect your information, including:

 

  • Secure email and devices

  • Password-protected systems

  • Limited access to personal data

  • Secure website hosting

 

8. Your Rights

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You have the right to:

 

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

 

To exercise your rights, contact:

info@pawfectpassings.co.uk

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9. Cookies

 

Our website may use cookies for basic functionality and analytics.

 

You can control cookies through your browser settings or via our cookie banner (if enabled).

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10. Complaints

 

If you are unhappy with how we handle your data, you may complain to:

 

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

 

We would appreciate the opportunity to resolve concerns directly first.

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11. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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